Workforce Development

In the competitive business environment of today, a company's greatest asset is a highly skilled and productive workforce. The Workforce Services division at Mississippi Gulf Coast Community College can help your business meet these challenges.

Workforce Development Services offers many opportunities to develop employees. These opportunities are customized, job specific and designed to address an organization's goals and objectives. Our top priority is to make the training timely and relevant.

Services offered to industry include many types of training. Pre-employment training can provide a company the screening necessary to find employees who are work-oriented, knowledgeable and skilled. It also allows employees the opportunity to appraise the company and train for immediate placement in a new job.

Upgrade training expands an employee's knowledge for the company and job. Increasing computer skills, safety training, basic skills or specialized training can create a new level of energy for a company and develops the skills needed to better contribute towards organizational objectives.

Employees can be moved into new positions or prepared for advancement with retraining efforts. This allows people to find new areas to use their experience and expertise.

Training can take many different forms and directions. The Workforce Directors at Mississippi Gulf Coast Community College will help evaluate the needs of your company, develop a training plan and put the plan into action.

Workforce Training Services:

• Computer Training for Certification
  • Certified Novell Administrator
  • Cisco Certified Network Administrator
  • Microsoft Certified System Engineer
  • Oracle Certified Professional
  • A+
  • MOUS Training and Testing
  • Certified Internet Webmaster (CIW)
• Specific Occupational Skills Training
• Development of Long-Range Comprehensive Training Plans
• Customized Curriculum Development
• Career Testing, Assessment and Placement
• Workplace Basic Skills
• Adult Basic Skills / GED
• Supervisory and Leadership Training
• Team Building
• Industrial Safety Training
• CPR
• First Aid
• Apprentice Electric Lineman Training
• Construction Management Technology
• English as a Second Language (ESL)
• Hospitality Awareness Training Services
• Customer Service
• Change Management
• Stress Management
• Motivational Workshops
• Decision Making and Problem Solving
• Communication and Interpersonal Skills
• Eligibility for Industry Tax Credits
• Instructional Support
• Facilities and Equipment
• Specialized training programs tailored to meet individual business or industry's unique requirements

For more information, contact:

• Stone and George Counties: 601-928-6215
• Harrison County: 228-897-3878
• Jackson County: 228-497-7809

Computer Applications in the Work Place
The use of technology in the work place continues to change and become more complex. To maximize the use of technology through employee knowledge and training, Gulf Coast offers training on the latest computer applications:

• SQL Programming
• Word Perfect Training
• Quattro Pro Training
• Photoshop
• PageMaker
• Microsoft Windows
• Microsoft Office Suite
• Microsoft Frontpage
• Adobe Acrobat

Gulf Coast can assist with computer application needs, whether it's commercial or customized computer software. Classes may be held on site or at a Gulf Coast location.

Programs

• Beginning and intermediate basic education in reading, math and communication
• GED preparation and testing
• Skills enhancement training addresses job-related basic skills and upgrades employees' skills for more effective communication, problem solving and use of new technology.
• English as a second language

Customer Service and Hospitality Training
MGCCC workforce personnel can provides Customer Service training designed to improve internal and external customer service at all levels of your organization.  Enhanced customer satisfaction will help your company stand out from its competitors.  Training can be customized to meet your company or industry's specific needs.  Hospitality Awareness Training Seminar (H.A.T.S.), a joint training effort of the Gulf Coast Chamber of Commerce, Harrison County Tourist Commission and the hospitality industry, is an opportunity for front-line employees of the hospitality industry to better understand the industry and recognize their key role in that industry.  Each contact between a customer and an employee leaves an impression about your company; training can help improve the experiences these customers have. 

Suggested Course Components include: 

• Identifying customers
• What do customers expect?
• Making good first impressions
• Personal appearance tips
• Ownership of the customer's experience
• Going above and beyond expectations
• Phone etiquette
• Using e-mail effectively
• Dealing with angry or upset customers
• Improving communication
• The importance of attitude
• Staying composed under stress
• Creating loyalty

Training Components

Core Curriculum

• Personality Inventory
• Interpersonal Skills (Work Ethics, Team Building and Communications)
• Total Quality Management
• Math Review

Service Curriculum

• Basic Keyboarding
• Customer Service Phone Service Image
• Managing Difficult Customers

OR

Manufacturing Curriculum (16 hours)

• Safety (OSHA)
• Precision Measurements
• Basic Blueprint Reading
• Statistical Process Control

NOTE: Training components may be adjusted to meet employers' needs.

Training Services

• Specific Occupational Skills Training
• Assisting Companies to Develop a Training Plan
• Basic Skills improvements
• Curriculum Development
• Instructional Support
• Facilities and Equipment

Train in one semester for a job in the medical field

• Certified Nursing Assistant
• Health Unit Coordinator
• Phlebotomy

• Gulf Coast's Job Placement Service
• Mississippi Employment Service
• Employee Certification Program
• Cooperative Education Program
  • A credit course
  • Supervised on-the-site job experiences
• Career-Technical Referrals
  • Faculty referrals of students completing career or technical programs
  • Employer openings listed with Career Centers
• Career Center Services
  • Occupational/Skills Assessment
  • Career Planning
  • Resume' Writing

Academic University Parallel Programs
Academic course offerings at Gulf Coast allow students an opportunity to complete one-half of the requirements needed for a four-year degree program. On their way to a four-year degree, students can earn an Associate of Arts degree at Gulf Coast.

Technical Programs
Two years of specialized technical training in a chosen occupation will allow students to earn an Associate of Applied Science degree in a number of technical programs, leading to careers in such areas as drafting and design, computer repair, golf/recreational turf management, child development and microcomputers.

Career Programs
Workforce specific skills are taught hands-on style in a variety of trade programs, such as Aquaculture, Commercial Truck Driving, Welding, and Heating and Air Conditioning. Students completing these programs will receive a diploma. Academic course work may be added to earn the Associate of Applied Science in Occupational Education.

Adult Education
The Adult and Continuing Education program enables Gulf Coast to extend its resources to the community and has four types of course/program offerings:

• Special Interest Courses
• Supplementary Occupation Adult Courses
• Preparatory Occupational Adult Courses
• Special Programs