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CST-2134
Diagnosing and
Troubleshooting
Course Description
Diagnosing and
troubleshooting operating systems, common hardware problems, and systems
malfunctions including peripherals.
Objectives
- Demonstrate and
practice general safety procedures in the school and work site environment.
- Identify common
symptoms and problems associated with each module and how to troubleshoot and
isolate the problems.
- Identify basic
troubleshooting procedures and good practices for eliciting problem symptoms
from customers.
- Recognize and
interpret the meaning of common error codes and startup messages from the boot
sequence and identify steps to correct the problems.
- Recognize Windows
specific printing problems and identify the procedures for correcting them.
- Recognize common
problems and determine how to solve them.
- Identify concepts
relating to viruses and virus types, their danger, their symptoms, sources of
viruses, how they infect, how to protect against them, and how to identify and
remove them.
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